Terms of Service
These Terms govern access to DeskFlow Board (“the Service”) provided by Codist (Pty) Ltd (“Codist”). By registering an organisation or using the Service, you agree to these Terms on behalf of your organisation.
1. The Service
DeskFlow Board is cloud software for board pack preparation, meeting conduct, minutes, resolutions, and related governance workflows. It is a tool — not legal, governance, or fiduciary advice.
2. Accounts & eligibility
- You must be authorised to bind your organisation.
- You are responsible for user invitations, roles, and credentials.
- Non-profit pricing requires eligible NPO status; we may request verification.
3. Subscription & payment
- Prices are quoted in South African Rand (ZAR), VAT exclusive unless stated.
- Trials convert to paid plans unless cancelled before trial end.
- Payments are processed by Paystack; failed payments may suspend write access per our dunning policy.
- Annual plans are prepaid; monthly plans renew each period until cancelled.
4. Acceptable use
You will not:
- Upload unlawful content or infringe third-party rights;
- Attempt to bypass security, access other tenants’ data, or probe the Service;
- Use the Service to store unrelated personal data or run unsolicited messaging;
- Resell or sublicense except as expressly permitted.
5. Your content
You retain ownership of documents and data you upload. You grant Codist a limited licence to host, process, and transmit content solely to provide the Service. You warrant you have rights to upload content and that processing instructions comply with POPIA.
6. Confidentiality
We treat customer board materials as confidential. Access by Codist personnel is limited to support and operations on a need-to-know basis.
7. Data export & termination
- You may export data via audit bundles and standard export features while subscribed.
- On cancellation, a 90-day export window applies. After 90 days, tenant data is deleted as described in the Privacy Policy.
- We may suspend or terminate for material breach or non-payment after notice where reasonable.
8. Availability & support
We target high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated where practicable. Support: banda@codist.co.za (business hours SAST).
9. Limitation of liability
To the maximum extent permitted by South African law, Codist’s aggregate liability arising from the Service is limited to fees paid in the twelve months preceding the claim. We are not liable for indirect, special, or consequential damages, or for governance outcomes of your board’s decisions.
10. Governing law
These Terms are governed by the laws of the Republic of South Africa. Disputes subject to the jurisdiction of South African courts.
11. Changes
We may update these Terms. Continued use after notice constitutes acceptance of material changes.
12. Contact
Codist (Pty) Ltd
Email: banda@codist.co.za